Responding to a major global crisis: the effects of hotel safety leadership on employee safety behavior during COVID-19

doi:10.1108/IJCHM-04-2020-0335

	Responding to a major global crisis: the effects of hotel safety leadership on employee safety behavior during COVID-19
	Zhang, Jiangchi 1; Xie, Chaowu 1; Wang, Jianying 1; Morrison, Alastair M.2; Coca-Stefaniak, J. Andres 3
	2020-08
发表期刊	INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
ISSN	0959-6119
EISSN	1757-1049
摘要	Purpose The purpose of this paper is to examine the effect of hotel safety leadership on employee safety behavior during the COVID-19 pandemic, and the mediation role of belief restoration and the moderation role of perceived risk between safety leadership and behavior were also investigated. Design/methodology/approach The COVID-19 outbreak served as the background for a questionnaire survey of 23 hotels in China with 1,594 valid responses being received. The statistical analysis techniques used were exploratory and confirmatory factor analysis, correlation analysis, structural equation modeling and hierarchical regression. Findings The results showed that: hotel safety leadership positively affected employee safety behavior (compliance, participation and adaptation); belief restoration partially mediated the influence of safety leadership on safety behavior; and perceived risk negatively moderated the direct effect and the mediation effect of "safety leadership - belief restoration - safety behavior." Research limitations/implications The main limitation was that the questionnaires were collected with the same measurement system within a certain period of time (cross-sectional design). Then, future research should test and expand this conceptual model in different crises, business fields, theoretical orientation and cultural backgrounds. Practical implications Hotels should develop management strategies based on safety leadership and motivate and promote employee safety behavior from the four aspects of safety coaching, care, motivation and control. Originality/value This investigation expanded the research on the effectiveness of safety leadership and especially with respect to safety in the hospitality industry during a major global crisis. Also, the research conceptual model and variables contained therein are original contributions to the hospitality research literature.
关键词	Perceived risk Self-determination theory COVID-19 pandemic Belief restoration Safety leadership Substitutes for leadership model
DOI	10.1108/IJCHM-04-2020-0335
WOS关键词	SELF-DETERMINATION ; TRANSACTIONAL LEADERSHIP ; CLIMATE ; RISK ; PERCEPTION ; ATTITUDE ; SUBSTITUTES ; PERFORMANCE ; MODEL ; WORK
WOS研究方向	Social Sciences - Other Topics ; Business & Economics
WOS类目	Hospitality, Leisure, Sport & Tourism ; Management
出版者	EMERALD GROUP PUBLISHING LTD
引用统计
文献类型	期刊论文
专题	新冠肺炎循证社会科学证据集成
作者单位	1.Huaqiao Univ; 2.Natl Kaohsiung Univ Hospitality & Tourism; 3.Univ Greenwich
推荐引用方式 GB/T 7714	Zhang, Jiangchi,Xie, Chaowu,Wang, Jianying,et al. Responding to a major global crisis: the effects of hotel safety leadership on employee safety behavior during COVID-19[J]. INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT,2020.
APA	Zhang, Jiangchi,Xie, Chaowu,Wang, Jianying,Morrison, Alastair M.,&Coca-Stefaniak, J. Andres.(2020).Responding to a major global crisis: the effects of hotel safety leadership on employee safety behavior during COVID-19.INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT.
MLA	Zhang, Jiangchi,et al."Responding to a major global crisis: the effects of hotel safety leadership on employee safety behavior during COVID-19".INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT (2020).